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Formas de Pago Aceptadas

Se aceptan las siguientes formas de pago para las compras de membresía realizadas a través de Prodigy:

  • American Express®
  • MasterCard®
  • Visa®

Todos los pagos se facturarán en USD a menos que se encuentre en Canadá, en cuyo caso las cuotas de membresía se convertirán a CAD en el estado de cuenta de su tarjeta de crédito.

Tenga en cuenta:

No se pueden realizar/aceptar pagos parciales/divididos en este momento.

Hay algunas razones por las que su tarjeta podría haber sido rechazada. Para su protección, los emisores de tarjetas no nos brindan mucha información sobre por qué hacen esto caso por caso. Aquí hay algunas razones comunes por las que esto sucede:

1. International Payment restriction

We are a Canadian-based company, if you are based outside of Canada, your card provider may have a block on international payments.

Typically, you can resolve this by calling the number on the back of the card and asking for a temporary lift of this ban so you can make the purchase.  This applies to both post-paid, and pre-paid credit cards.

2. Inadequate funds on the card

While this is infrequently the case, at times, the limit on the card might have been reached and without room for it, the purchase cannot be made.

3. Expired/Disabled card 

When a card is expired or if it has been reported as stolen or defrauded then the purchase will not be possible.

A call to your card provider should help to determine the cause and the pertinent next steps as it pertains to the replacement of your card.

Please Note: If you replace your card, we can update your card details over the phone.

 

Reach us at 1-866-585-4655 between 11 AM-1 PM, 3 PM-4 PM EST Monday through Thursday or 11 AM-12 PM, 4-5 PM Friday.

 

(U.K Customers: 1-800-808-5769, Australia – +61 1800 954 316)

These are the most common reasons for a rejected payment. If any of these seem to fit, we recommend calling your card provider to seek assistance from them.

Yes, pre-paid variants of the 3 card types listed above are accepted.

A few things to note about using pre-paid credit cards: 

1. Please ensure they are enabled to make online purchases.

2. Please ensure that are enabled to be used for international purchases.

3. Please ensure that the entire cost of the membership can be purchased using a single card. Split payments across two or more pre-paid cards are not possible.