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How-to: Cancel your Membership

Cancelar su Membresía hará que sus beneficios caduquen al final de su ciclo de facturación y evitará futuras renovaciones.

Si desea volver a suscribirse, debe adquirir una nueva Membresía en www.prodigygame.com/memberships. 

Para obtener información sobre nuestras políticas de renovación/reembolso, consulte este artículo (se abre en una pestaña nueva) .

  1. Inicie sesión en su cuenta de padres en www.prodigygame.com . Si no tiene una cuenta, visite la página web vinculada aquí para obtener ayuda.
  2. Seleccione el botón Membresías en la esquina superior derecha (o el ícono amarillo de Prodigy en el dispositivo móvil).

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3. Locate the Membership you’d like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel under the correct one!

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4. Select Cancel membership. 

5. Let us know why you’re cancelling or, simply select Cancel paid membership at the bottom of your screen.

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No membership listed?

If you do not see a Membership on this page, you likely subscribed using another email address.

Try logging in with another email, or reach out for help with cancelling by clicking Submit a request at the top of this page.

1. Log in to your Parent Account at www.prodigygame.com. If you don’t have an account, visit the webpage linked here for help!

2. Select the yellow Prodigy icon from the top-right corner to navigate to the Memberships screen. You can also select the menu icon next to this icon (three horizontal lines), then Memberships.

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3. Locate the Membership you’d like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel under the correct one!

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4. Select Cancel membership. 

5. Let us know why you’re cancelling or, simply select Cancel paid membership at the bottom of your screen.

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No membership listed?

If you do not see a Membership on this page, you likely subscribed using another email address.

Try logging in with another email, or reach out for help with cancelling by clicking Submit a request at the top of this page.

1. Log in to your Teacher Account at www.prodigygame.com

2. Select your name from the top-right corner, then Memberships from the menu which appears.

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3. Locate the Membership you’d like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel Membership beside the correct one!

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4. Follow the on-screen prompts to confirm your cancellation.

1. Log in to your Teacher Account at www.prodigygame.com

2. Open the menu by selecting the three horizontal lines from the top-left corner of your screen.

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3. Select your email from the menu to expand the sidebar, then select Memberships.

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4. Locate the Membership you’d like to cancel. We offer Memberships for both Prodigy Math and Prodigy English, so be sure to select Cancel Membership beside the correct one!

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5. Follow the on-screen prompts to confirm your cancellation.